Refund & Return Policy

At JH Matrix, we are committed to delivering high-quality services and ensuring customer satisfaction. This Refund & Return Policy outlines the terms under which refunds may be issued.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new purchases. If you are not satisfied with our services, you may request a refund within 30 days of the purchase date.

  • Refund requests must be submitted within the 30-day period
  • Approved refunds will be processed within 3–5 business days
  • Refunds will be issued via the original payment method or bank transfer

2. Non-Delivery of Service

If you do not receive your purchased service due to email delivery issues or server-related problems:

  • Please contact our support team immediately
  • Claims for non-delivery must be submitted in writing within 30 days from the service delivery date
  • Failure to report within this timeframe will result in the service being considered successfully delivered

3. Service Issues & Technical Errors

All our services are tested and reviewed before delivery. However, in rare cases, technical issues may occur.

  • Customers must report any issues to our Technical Support Team
  • We reserve the right to investigate and resolve the issue within 72 hours
  • Temporary access to your system/server may be required to fix the issue

If:

  • The issue is verified, and
  • We fail to resolve it within 72 hours

Then:

  • A full refund will be issued

Alternatively, customers may choose:

  • A replacement service of equal value

4. Customer Responsibilities

To ensure timely resolution of issues:

  • Customers must provide accurate information about the problem
  • Required access (if needed) must be granted to our technical team

Failure to provide necessary access or cooperation may:

  • Delay resolution
  • Result in ineligibility for a refund

5. Non-Refundable Situations

Refunds may not be issued in the following cases:

  • Requests made after 30 days of purchase
  • Issues caused by third-party services or platforms
  • Failure to provide required access or information
  • Change of mind after successful service delivery

6. Processing of Refunds

  • Refunds are processed within 3–5 business days after approval
  • The time for funds to appear may vary depending on your bank or payment provider

7. Contact Us

If you have any questions or need assistance with a refund request, please contact us:

JH Matrix Support Team
📞 Phone: +1 (347) 563-7511
📧 Email: info@jhmatrix.com
📍 Address: 219 Hawthorne Ave Newark, NJ 07112